Privacy Policy
Fissa3 ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform, including our mobile application and website (collectively, the "Platform"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Platform.
Full name and contact information (phone number, email address).
Delivery address and location details.
Account credentials (username and password).
Payment information (cash on delivery confirmations).
Order history and food preferences.
Communications with our customer support team.
Feedback, ratings, and reviews you submit.
Device information (device type, operating system, unique device identifiers).
IP address and network information.
Location data (GPS coordinates when you use the app).
App usage data (pages visited, features used, time spent).
Log files and crash reports.
Cookies and similar tracking technologies.
Social media login data (if you choose to sign in via social platforms).
Analytics data from third-party service providers.
Map and location data from mapping service providers.
Processing and fulfilling your food orders.
Connecting you with restaurant partners and delivery personnel.
Personalizing your experience and recommending relevant restaurants.
Improving the Platform features and user experience.
Conducting analytics and research to enhance our services.
Sending order confirmations, updates, and delivery notifications.
Responding to your inquiries and customer support requests.
Sending promotional offers, discounts, and marketing messages (with your consent).
Notifying you of changes to our Terms, Policies, or services.
Verifying your identity and preventing fraud.
Monitoring for suspicious or unauthorized activity.
Ensuring the safety of our users, restaurant partners, and delivery personnel.
Complying with legal obligations and law enforcement requests.
We do not sell your personal data to third parties. We may share your information in the following limited circumstances:
Your name, phone number, and order details are shared with the restaurant preparing your food.
This is necessary to process and fulfill your order.
Your delivery address, phone number, and order details are shared with the assigned delivery partner.
Location data may be shared to facilitate accurate delivery.
We work with trusted third-party providers for hosting, analytics, and notifications.
These providers are contractually obligated to protect your data.
They may only use your data as directed by Fissa3.
We may disclose your information if required by law, court order, or government authority.
We may share data to protect the rights, property, or safety of Fissa3, our users, or the public.
Fissa3 collects and uses your location data to provide accurate delivery services. Specifically:
Real-time location is used to identify your delivery address.
Location data helps us calculate delivery distances and fees.
We track delivery partner locations to give you real-time order tracking.
You can disable location services in your device settings, but this may limit Platform functionality.
We do not store your precise location data beyond what is necessary for service delivery.
We use cookies and similar technologies to enhance your experience on the Platform:
Essential Cookies: Required for the Platform to function properly.
Analytics Cookies: Help us understand how users interact with the Platform.
Preference Cookies: Remember your settings and preferences.
Marketing Cookies: Used to deliver relevant promotional content.
You can control cookie settings through your browser or device settings. Disabling certain cookies may affect Platform functionality.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
Active account data: Retained for the duration of your account.
Order history: Retained for 3 years for accounting and dispute resolution purposes.
Support communications: Retained for 1 year.
Marketing data: Retained until you withdraw consent.
When data is no longer needed, we securely delete or anonymize it.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encrypted data transmission using industry-standard protocols.
Secure servers with restricted access controls.
Regular security assessments and updates.
Employee training on data protection practices.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
You have the following rights regarding your personal data:
Right of Access: Request a copy of the personal data we hold about you.
Right of Correction: Request correction of inaccurate or incomplete data.
Right of Deletion: Request deletion of your personal data, subject to legal obligations.
Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
Right to Data Portability: Request your data in a structured, machine-readable format.
Right to Object: Object to processing of your data for certain purposes.
To exercise any of these rights, contact us through the Platform or at the contact details provided below.
The Fissa3 Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly. If you believe we may have collected data from a minor, please contact us immediately.
The Platform may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Platform. Fissa3 is not responsible for the privacy practices of third parties.
12. SMS Communications
We use SMS text messages for the following purposes:
12.1 Security & Authentication (Required)
- Sending one-time verification codes for account login (Two-Factor Authentication / 2FA)
- Sending secure verification codes for password reset requests
- These messages are essential for account security and cannot be disabled while using our services
12.2 Order Updates (Transactional)
- Order confirmations and status updates
- Delivery notifications and driver assignment alerts
- Payment confirmations
12.3 Marketing (Optional, with consent)
- Promotional offers, discounts, and new restaurant announcements
- Special deals and loyalty program updates
Opt-out Options:
- Marketing SMS: Reply 'STOP' to any marketing message or contact team@fess3.com
- Note: Opting out of marketing messages does not affect security codes or order-related notifications, as these are necessary for service provision and account security.
Message and data rates may apply depending on your mobile carrier.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on the Platform and updating the effective date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Platform: Via the Fissa3 app or website contact form.
Email: Team@fess3.com
WhatsApp: Available through the Platform.
Operating Hours: Saturday–Thursday, 9:00 AM – 10:00 PM (Yemen Time).
